Instructor Training


Heartsaver Instructor Training for Employees

Cancellation, Refund, and Transfer Policy / Terms and Conditions
  1. Pre-Class Procedures at CPR Seattle
    1. Parking at CPR Seattle
      1. Our lot has limited spaces (11); please find street parking for yourself so our students will have a spot for their car.
    2. Instructor Arrival
      1. Please arrive no later than 30 minutes before the class is scheduled to begin (students receive an email stating the doors will be open 30 minutes before class).
      2. For evening and weekend classes we will arm the camera above the door which will alert us that you have arrived for class. The camera records 5 seconds of video.
      3. If you expect to arrive late (less than 30 minutes before class), please call Instructor Manager no later than 45 minutes before class so we have time to drive to CPR Seattle and let the students in.
      4. Forgot your key?!
        1. We have a key hidden on the exterior of the building. We will give you the details during your orientation.
    3. Equipment/ Classroom Set Up   
      1. Please turn on music through the TV in the classroom (see Instructor Notebook for instructions).
      2. Class set-up is the responsibility of the instructor.
      3. Please make sure there are enough granola bars, tea, and water available for students at the beginning of class and throughout the class.
    4. Storage & Break Room
      1. Enter the code then turn lock to left. To lock the storage room door when leaving press EMTECK and turn lock to the right. Forgot the code? There is a key in the break room in the top right cabinet over the microwave.
      2. Please leave the storage room door closed during class (it does not have to be locked).
      3. Please feel free to use the fridge and filtered water in the break room. There is a sharpie and blue tape to label your food if you are prone to leaving it behind. We typically do not advertise the break room to students, but they are welcome to use it if they need a fridge, etc.
    5. Greeting Students
      1. Greet each student as they walk into the door. Make eye contact, welcome them to class, introduce yourself as the instructor, state your name, and shake their hand if appropriate.
      2. Tell students where they are expected to sit for class.
      3. Explain where the bathroom is, and that they are welcome to water, tea, snacks, etc. (this should be done for each student / group of students who walk in).
      4. Please do everything possible to encourage conversation between students before class begins.
    6. Student Comfort
      1. Consider the students’ perspective.
        1. Students may be nervous about performing skills during class in front of strangers.
        2. Students may have test anxiety.
        3. Students may have hearing or sight issues.
        4. Students may be anxious about making physical contact with fellow students or members of the opposite sex during skills practice.
      2. Put students at ease by:
        1. Explaining course expectations before class, and before each module.
          1. No required written test for Heartsaver classes. There is a skills test, but the skills will be practiced more than 10 times before skills testing. If a student misses a step during testing, additional skills evaluations can be given.
        2. Please let students know they can get up and use the restroom anytime during the class.
        3. Observing students during small group practice and rotate students to a different group if other group members are making them uncomfortable.
      3. Breaks
        1. CPR Seattle requires the following breaks during class:
          1. One 10-minute break halfway through a BLS course.
          2. Two 5-minute breaks during a First Aid/CPR class.
          3. Additional breaks are welcome and encouraged.
      4. Room Temperature
        1. Keep the room at a comfortable temperature.
        2. Arrive to class early enough to heat or cool the room.
        3. Instructors move around during class and students are stationary. Check in with students on their temperature.
      5. Physical Comfort
        1. Offer extra mats for students to put under their knees.
        2. Set up tables for any students who are not able to kneel down. There is a stool to allow them to do proper compressions without hurting their shoulders.
    7. Housekeeping
      1. Please make sure students do not put their chairs on the mats (it leaves marks), thank you!
    8. Have Questions or Need Help?
      1. Please always feel free to call the office, or a staff cell phone after hours for anything you might need (extra gear, assistance with a student, etc.).
  2. Teaching Class at CPR Seattle
    1. Checking in Students (General)
      1. A printed roster will be on the front classroom desk. Make a check mark if the student is present; write “NS” (no show) if the student is absent.
      2. Verify with student that that their name is spelled correctly.
      3. Verify with student that their email address is correct.
        1. Have students initial the roster to acknowledge email address is correct.
        2. Students will receive an email the first business day after class from the AHA (email address:
          1. Students need to claim their ecard (by creating a log in with the AHA) in order to download the wallet size and full-page PDF’s of their card.
          2. Please remind students at least twice during class when their eCards will arrive in their inbox and that they should check their junk mail folder if they do not see the email.
          3. Please encourage students to claim their ecard right away.
      4. Occasionally there will be a last-minute sign up and you will not see the students’ name on the printed roster. Just add their name to the printed roster and verify that they are in the Class Session in CPR Seattle Admin (see CPR Seattle Admin below). Note which class they signed up for and if they purchased a book.
      5. Ensure students are enrolled for the correct class. If a student mentions they are in a nursing program they need BLS not lay-rescuer CPR.
    2. Student Materials
      1. Please hand out the following:
        1. Laminated Class Summary
        2. For Heartsaver please hand out only the first summary page. Collect and count these before handing out the next summary.
    3. Blended Learning Classes
      1. Students in blended learning classes must complete their online training before attending class.
        1. If students have not completed the training, please refer them to our office.
      2. Your roster will note who has completed their online training.
      3. If students finished their training at the last minute, their completion might not be noted on your roster. Please ask to see their certificate of completion (a photo is okay). They are instructed to bring their certificate if they have not completed their training 48 hours before class.
        1. Alternately, you can log in to our CPR Seattle admin system:, email:, password: in1234. Look under CPR Classes / Class Sessions at their status (Assigned, In Progress, Complete).
    4. Walk-ins
      1. If there is space, you may allow a walk-in to join a traditional class (not a blended class). They have the following payment options if staff is not in the office:
        1. We can contact them for payment the next business day.
        2. They can pay on the website up to 10 minutes after the class starts (beyond 10 minutes, enrollment is closed). The student will receive a confirmation email and a payment invoice in their inbox.
        3. If you need to take payment more than 10 minutes after the beginning of class, simply enroll on for a (much) later date. Make a note on your roster of the date; we will transfer them to the correct class.
        4. Cash. If they do not have exact change, we can send it to them in the mail. Please leave money received with your roster. We will email a receipt to the student the next business day.
    5. Books
      1. We recycle the plastic film on the books with a special service called Ridwell.
      2. Books ordered by students are noted on the roster and left out under the roster.
      3. Books can be purchased by students the day of class if they did not do so through the website – please see price list for current pricing. Spare books are kept in the storage room. Make a note on the roster and have the student sign off on the additional charge if you distribute any books.
      4. If a student bought but forgot their book, they are welcome to use a spare copy.
      5. We can refund books; just make a note on the roster for office staff.
      6. American Heart Association policy on books: “Students are required to have access to a book before, during, and after class”.
    6. Minors in Class
      1. If you suspect a participant is a minor, or a parent drops off the child, please get emergency contact information from the parent and ask who will be picking them up and when. Record this information on the roster. We did have a minor sneak out of a class once.
    7. Translators in Class           
      1. Translators are not allowed in class as they are a distraction to other students.
      2. The best option for students who do not speak English is to take the online training with the AHA (there is a cost for this class; students will pay the AHA), then schedule a private skills evaluation with CPR Seattle where the translator is welcome (and likely needed). It is likely they will need to do the online training with someone who can translate for them.
      3. If a student is deaf or hearing impaired, CPR Seattle must make any necessary accommodations for them; please consult with staff for the best alternative for the student as we still cannot have any accommodations that distract the class.
    8. Upgrades, Purchases, Refunds
      1. Make a note on the roster if the student wishes to upgrade from “Adult CPR” to “Adult, Child, Infant”.
        1. Pricing for upgrades can be found in the instructor notebook.
      2. If a student upgrades a class, or purchases a CPR mask or a book:
        1. Have the student write in the price of the purchase with tax, print their name, and sign the bottom of the roster to okay that their card will be charged the additional amount.
          1. Please find the price list posted in the storage room or in the Instructor Notebook.
        2. If a student requests a refund for a book, please make a clear note on the roster. Our office staff will execute this transaction the next business day, but it takes 3-4 business days after the transaction is processed for funds to show up on the customer’s credit card account.
        3. CPR Seattle does not keep credit card numbers on file, but our payment server allows us to charge an additional amount to the credit card the student used to pay for class.
    9. Late Arrivals
      1. Our cancellation policy states that students will not be eligible for a refund, transfer, or certification card if they are more than 10 minutes late to class. If a student is more than 10 minutes late and you feel that you can catch them up without detracting from the class, you are welcome to do so.
    10. Locking Door
      1. For evening and weekend classes, once all of your students have arrived, please lock the front door.
        1. Let the student know that they will need to ring the door to get back in. Or you may unlock the door at break time if anyone wants to go outside. Please remember to lock again.
    11. Class Duration
      1. Please do not run over, or under*, the scheduled class times. See Class Duration and Upgrade document in instructor notebook.
        1. Traditional First Aid & CPR Classes (4.5 hours total)
          1. First Aid: 2.5 hours
          2. Adult CPR**: 1.5 hours
          3. Child & Infant CPR**: 0.5 hours **When CPR is taught after first aid the duration is shorter than for a stand-alone CPR class because the initial patient assessment has already been taught.
        2. CPR Only Classes (2.5 hours total)
          1. Adult CPR: 2 hours
          2. Adult, Child, Infant CPR: 2.5 hours
        3. BLS: 3.5 hours
        4. ASHI Blended Learning Classes (2.75 hours total)
          1. First Aid: 1.25 hours
          2. Adult CPR**: 1 hour
          3. Child & Infant CPR 0.5 hours
        5. Finishing up a few minutes early is fine, but if you find you have more than 5 minutes of extra time before class is over this should be devoted to scenario practice.
      2. Group Pace
        1. Please state to students that this is a group class and it must be taught at the pace of the average learner. For some it might feel a little slow, for others it might be a little fast.
        2. If the class pace feels too fast:
          1. Please understand your instructor cannot slow down the pace.
          2. Please know we want you to feel confident about this material! There are options for students who need more practice:
            1. Our office staff will sign student up for an additional class at no charge within one month of their original training.
            2. For students who have trouble passing skills, they can stay and practice with a skills sheet and manikin for as long as they like (or come back at another scheduled time) – we can do a skills check off at no charge.
            3. Students can do the academic training online with the AHA (at a cost to them), then come back for a skills check at no charge.
            4. Instructors: please do not let a particular student slow down the class pace. Pull them aside during class and let them know they could likely benefit from some extra practice at the end, but you cannot devote more time during class to them. Outline the options listed above for them.
    12. AED Trainers
      1. AED trainer pads are very expensive. Please ensure that students do not stick the pads with the sticky sides together.
      2. When students pack up AED trainers after use make sure that any AEDs with low batteries or pads that need replacing are put on the gear room table and labeled with a sticky note (example: “needs new battery”).
    13. Exams
      1. Medical Marijuana Consultants in stores in Washington State are required to take a written test with their CPR certification. Please ask if any students in CPR only classes need to take this. Heartsaver exams are located it the storage room.
      2. BLS exams are located in the storage room. Students must take BLS exams while sitting at the tables unless you are using the North Classroom and the South Classroom is occupied.
      3. Note on your roster how many BLS exams are in the folder bin before you pass them out and after they are returned. (It is a good practice to either receive the test back from the student at the time you check their answer sheet or when handing them their certification cards. This is true also of laminated hand outs.)
      4. Please do everything possible to ensure AHA exam security.
    14. Student Evaluations
      1. Evaluations are required. Please make every effort that students are able to fill them out and turn them in anonymously.
    15. CPR Seattle Promotion
      1. Google reviews: businesses rely on Google Reviews to bring customers in the door. Please make every effort to have students complete a quick review before they leave (QR code and instructions are in the classroom). It takes less than a minute.
      2. Please promote the other classes that CPR Seattle teaches throughout your class where appropriate.
      3. Please point out referral business cards to students and let them know they can earn $100 for every group they refer to CPR Seattle that completes a training with us (applicable to a new clients first training only).
      4. These referral cards can be used by CPR Seattle instructors as well, but you cannot be the “referring person” when you are on duty as a CPR Seattle instructor or are attending any other work related function.
      5. CPR Seattle is a distributor for Philips, Heartsine, and Physio-Control (we do not actively sell Physio-Control units – please do not promote). We stock the Philips Onsite (the only AED approved by the FDA to be purchased without a prescription) and are only currently promoting that unit. Please mention to your students that we have the Onsite in stock and it is available for purchase for home use, office use, or for sports teams / groups.
  3. Post Class Procedures
    1. Required Paperwork
      1. Student evaluations
      2. Roster with student skills checked off
      3. Exam answer sheets (BLS only)
    2. Manikins
      1. Manikins that need attention should be placed in the storage room with a note indicating the issue, or a lay around the neck. Manikins that need additional attention include:
        1. Manikins with AED pad residue on the chest
        2. Manikins with stains
        3. Manikins with lung problems
        4. Manikins with dirty / damaged shirts
    3. Pocket Masks and Valves
      1. Used valves should be placed in the used valve containers.
      2. Used masks should be placed open (not compressed) position in the used mask bin. Mask cases should be placed in a separate bin.
    4. General Clean Up
      1. Place chairs and tables back to their original positions
      2. Place class summary’s back in the correct hanging file
      3. Restore first aid kits back to their original condition
      4. Lost and found items should be placed in the storage room with a note as to the known or potential owner or the class date/time attended.
    5. Leaving the Classroom
      1. Turn off the DVD player and return all DVDs to their appropriate case.
      2. After night/weekend classes (office is closed): Please:
        1. Turn off lights
        2. Turn of bathroom fans
        3. Turn off heat/air conditioning
        4. Lock the gear room door (press Emtek, wait for sound, then turn lock clockwise)
        5. Lock the front door and check that the front door is locked (it tends to stick ajar).
  4. Teaching Classes at a Workplace
    1. Accepting a Workplace Class
      1. Once an instructor has agreed to teach a workplace class, the instructor is obligated to teach that class. We are happy to look for a replacement if you are unable to teach, but you are still obligated until CPR Seattle is able to find a replacement.
    2. Workplace Class Differences
      1. You will not be supplied with a roster and student names for the class; it will be your responsibility to check in students on the iPad. Please see the iPad Instructions document on how to do so.
      2. Most all workplace classes will be taught as ASHI classes. Occasionally we will do an AHA class per request. If we are teaching at a K-12 school, we will teach the AHA Heartsaver program.
      3. Workplace classes may be larger than classes at CPR Seattle. For classes over 15 students, CPR Seattle will add an extra 30 minutes of time.
      4. For classes where child CPR is taught, but not infant, an extra 15 minutes of time will be added to class.
      5. Occasionally the business requests a lunch break – the approximate time and duration will be listed on your roster.
    3. Workplace eCards
      1. ASHI: Students will be mailed their eCards and an eBook within two business days of the class.
      2. AHA: Students will be mailed their eCards within two business days of the class.
    4. Gear
      1. For classes before 12pm, your gear will be ready to go by the end of the prior business day. For classes after 12pm, your gear will be ready to go 2.5 hours before your class start time.
        1. If you need your gear earlier, please give us 12-24 hours’ notice.
      2. Please note the “return date” on the gear sheet and contact us immediately if you find you cannot return the gear by that date; often we are counting on having the gear for the next workplace class.  
      3. It is the responsibility of the instructor to ensure that you have all the gear necessary to teach class. Please review the gear checklist when picking up gear. Please let the office know (or note on roster/gear checklist) if the gear checklist listed incorrect quantities.  
      4. We have a gear dolly available for your use. Just let us know if you will be using it so we can mark it on the gear checklist. If we are not in the office, please mark it on your gear checklist on the wall.
      5. Please do not leave gear in you car in the CPR Seattle parking lot. We have had numerous break-ins.
    5. Gear Checklist (and Calendar) Notations:
      1. A-CPR (Adult CPR)
      2. AC-CPR (Adult Child CPR)
      3. ACI-CPR (Adult Child Infant CPR)
      4. FA (First Aid)
      5. BBP (Bloodborne Pathogens)
      6. B: A-CPR (ASHI Blended Adult CPR)
      7. B: AC-CPR (ASHI Blended Adult Child CPR)
      8. B: ACI-CPR (ASHI Blended Adult Child Infant CPR)
    6. Arrival
      1. Please note, there is a link to map on the info you are given for class.
      2. Instructors are required to be in the space where class will be taught, with all gear unloaded a minimum of 20 minutes prior to the beginning of class.
      3. In the event that you will be late to class:
        1. Call CPR Seattle if it is during office hours.
        2. Call your contact if CPR Seattle staff is not available.
        3. Please introduce yourself to your point of contact. Confirm with them:
          1. The class you are teaching       
          2. The duration of the class and if any breaks will be taken and at what time they are scheduled for / would like them.
          3. Anything specific they would like addressed during the class
    7. Projector
      1. Projector may be set up on a chair, or the floor if need be.
    8. Checking in Students
      1. If our office staff has not obtained the student names and email addresses prior to class please do so.
        1. Log into the workplace class manager on your phone at (use your email and your password initials1234 – for example mc1234).
        2. On your phone input students first name, last name, and email.
      2. If you are teaching a blended learning class, the students MUST have completed their online training prior to class. Check their status by logging into the workplace class manager (see #1 above).
        1. On very rare occasions, there might be a student who has not completed their training. Their lack of certification will put the business in a bind. In these rare instances, use your judgement to decide if you allow the student in the online training, however it must either be a renewal course for them, or they have some prior related training.  
    9. Teaching Class
      1. Please mention that CPR Seattle is a distributor of Philips AEDs (we most always have 1-3 Philips Onsite units in stock).
      2. Mention that we have regularly scheduled classes (including CPR/FA, wilderness first aid, BLS, ACLS, Pet CPR, Babysitters Training).
      3. Please insure that all students know where their company AED  and first aid kit is. If they do not have an AED at the office, encourage them to purchase one.
      4. Please adhere to the arranged class duration and notes listed on your paper roster unless the business requests otherwise.
  5. Post Class Procedures
    1. Required Administrative Work
      1. Individual student emails on your phone.
      2. Completed student evaluations
      3. AHA skills sheets or ASHI skill sheet
      4. Exam answer sheets (BLS only)
    2. Returning Gear
      1. The instructor must return gear by the date specified on the Workplace Gear Checklist form. Please put the gear back in the same cubby that you took it from.
      2. All completed paperwork must be returned at the same time the gear is returned.
      3. Please finalize your class on your phone within 4 hours of class completion. By finalizing the class, you are acknowledging that all skills forms are present and complete, certification card assignments are accurate, and the student count is accurate.
      4. Masks must be returned in the open (non-compressed) position.
      5. Valves must be returned in the box or bag provided.
      6. Any masks remaining in the case with their valve are assumed to be unused and clean.
      7. Video DVDs are required to be returned to their case securely.
      8. Equipment is missing if it was listed on the Workplace Gear Checklist and not returned.
    3. Workplace Classes at CPR Seattle
      1. Check all students’ names and emails are corrected on your phone. eCards will be distributed within two business days after class.  

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