Frequently Asked Questions

I am having technical issues with the Online Learning: 

Unfortunately, CPR Seattle cannot help with technical issues as Heartcode BLS is an American Heart Association (AHA) program. You will need to contact the AHA technical support at 1-877-AHA-4CPR (1-877-242-4277, 8 am - 5 pm Central Time) or the AHA eLearning support at 888-242-8883 / elearning.help@heart.org. 

I forgot my password, security question, or need to reset my password for the AHA website.

CPR Seattle cannot recover, change, or access passwords. Please call AHA technical support at 1-877-AHA-4CPR (1-877-242-4277). 

Forgot your Security Questions?

Unfortunately, CPR Seattle cannot help out with this. The best thing to do is call AHA technical support at 1-877-AHA-4CPR (1-877-242-4277). Often if you try to reset your security questions, the reset email gets blocked in your company's firewall and you might never receive it. 

I completed the course but CPR Seattle still says I'm "in progress". 

To complete the course and download your completion certificate, you must complete the mandatory online survey at the end of the course. You will not be able to participate in the skills session without showing verification of a printed completion certificate (or you can snap a photo of the certificate). In your AHA account, go to the My Courses tab where you will see your recent activity, and click on the survey (see image below). 

After completing the survey, it will take you to the page where you can download your certificate of completion (see image below).